Terms and conditions

Confirming your booking and taking payment

After receiving your rental request, we will have to check the availability of the car and if possible we will send the confirmation quickly. If the conditions are favorable, we will ask you to send us your personal documents (Passport, Driving License) and we will send an "Authorization Form" to withdraw the money on the credit card or send the payment link where the customer can pay independently without sending to we credit card. Some rentals may require you to lock the security deposit on your credit card at least one day before the rental. In this case it is mandatory to send the filled and signed authorization form in order to proceed with pre-authorization. You will not have a contract until we have confirmed your booking and taken the payment. We will send all correspondence to the address provided when making the booking. For the avoidance of doubt, nothing in these terms shall entitle any third party to any benefit or rights pursuant to the Contracts (Rights of Third Parties) Act 1999.

Accuracy of Information

Although we strive to ensure the accuracy of the information on this website, neither we nor our affiliates, suppliers or agents can be held responsible by you for the accuracy of such information. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information provided on this website. We will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, driving off-road or driving without due care and attention. You, will accept full responsibility in respect of such claims. This list is not exhaustive. What is included / excluded in the price? Please read the specific terms & conditions relating to your car hire, which you will see during the booking process.

Fuel & Deposits at the Car Hire Counter

Provided the car and extras are returned in the same state as rented and in accordance with the fuel policy, this deposit will be refunded after dropping the car off (please note that it may take up to 30 days for the money to appear on your credit card again). Some car hire companies will require you to return the car with the same amount of fuel it had in the tank at pick-up. Others operate a fuel policy where you, must purchase the first tank of fuel and may drop the car off empty – in which case, there may be no refund for unused fuel. Where the car hire company charges for fuel, the cost may be higher than it would be at a local petrol station.

Out-of-Hours Service

At most airport locations, flights will be met and cars supplied outside normal working hours. However, there may be an additional charge for this service, which will be payable directly to the car hire company. We will advise you whether a charge will apply when you confirm your pick-up times in your booking request. In the event that a flight delay causes the car pick-up to fall outside a car hire company’s normal working hours, the car hire company may agree to provide an out-of-hours service – in which case they will advise you of any fee. We can accept no further responsibility where there is no out-of-hours service available – and it is therefore recommended that you take independent travel insurance. Non-airport car hire counters may also provide an out-of-hours service.

Minimum / Maximum Age Limitations

In most locations, the minimum hiring age is 21 years. Additional fees can apply with certain car hire companies and in certain countries for drivers aged under 25 years or over 65 years: where the correct driver age has been submitted with the booking request, we will advise of any likely fees. Minimum age requirements on larger cars may also be higher at some locations. Please check with our Contact Centre if you have any questions or concerns about this matter. Minimum age for “sport” cars is 25 years.

Additional Drivers

Fees may apply for additional drivers, payable at the car hire counter. Please check with our Contact Centre. Daily Rate Calculations / Periods of Hire / Period of Hire Extensions/ Late Drop-off. The price of your car hire will be confirmed at time of booking and calculated on the basis of 24-hour units. If you wish to extend the period of hire after picking the car up, or if you drop the car off later than stated on your voucher / eVoucher, the contract for such an extension will always be with the car hire company directly and the extra time will be charged for by the car hire company at the local daily rate, which may be higher than the rates agreed with us at the time of booking. The car hire company may also charge an additional penalty for late drop-off, details of any additional payments will be in your contract with the car hire company.

Late Pick-ups / Early Drop-offs

Your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your voucher / eVoucher. Unfortunately, we are unable to provide refunds for unused time if a car is picked up late or dropped off early. If you are unable to pick the car up at the agreed time and date, it is essential you contact us as soon as possible. If you do not, there is no guarantee that the car will still be available – and you will not be entitled to any refund.

One-Way Rentals

One-way rentals must be confirmed in advance and may be subject to one-way fees, payable to the car hire company. We will advise you of the approximate costs after we receive your booking request and receive confirmation from the car hire company regarding the one-way rental. Child Seats & Special Requests Child seats, roof racks (not available on some cars) and other ‘extra’ items are available on request in most locations, although they cannot be guaranteed. There is usually a fee payable to the car hire company. In most locations, child seats are required by law. Please note: rear seatbelts may not be provided in all cars. Please check with our Contact Centre regarding these items. Requests for these items should be made at the time of booking.

Delivery rules

Some car hire companies will agree to deliver your car to / collect it from a specified address. If so, there may be a fee for this service, payable to the car hire company. We will advise you whether a fee will apply when you confirm your pick-up / drop-off times, along with the full address details, in your booking request. Please note: car hire companies generally do not deliver to or collect from private accommodation. Driving Areas Restrictions may be applicable when taking the hire car to a different country/state/island; our Contact Centre must therefore be advised at the time of booking whether you intend to do this. Additional documentation may be required and local charges may apply for travel to certain countries. Restrictions may also apply in remote areas such as the Australian outback; please check with our Contact Centre.

Cancellations and Refunds

No-Show

Amendments (changes to your booking)

You can make changes to your booking any time before you’re due to pick the car up but not less than 7 days before rent. There is no administration fee for changing your booking, but any changes you make may affect the rental price. Sometimes (not often), the only way we can change a booking is to cancel it and make another one, in which case we may charge you a cancellation fee on the car hire company’s behalf.

If We Make Changes to Your Booking

Occasionally it may be necessary for changes to be made to your booking (after acceptance) by us or by the car hire company. In all such cases we will advise you as soon as reasonably possible before pick-up and, if the proposed changes are unacceptable, you will be offered a full refund. However, in such circumstances, we shall have no additional liability in respect of any direct or indirect losses you may suffer as a result of such changes

Mechanical Difficulties / Accidents

In the case of breakdown or mechanical difficulties, you must call the car hire company immediately. The car hire company must give authority for repairs or replacement cars. If you are involved in an accident, the local police and the car hire company must be contacted. Keep copies of all relevant documentation you are asked to complete. This may be needed if you wish to make a claim. Your hire of any car is subject to the terms & conditions of car hire imposed by the car hire company and to the corresponding laws of the country and/or state in which the rental takes place. You will therefore be subject both to our terms and to those of the car hire company. We accept no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from civil strife, industrial disputes including air traffic control disputes, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, unavoidable technical problems with transport, closure or congestion of airports or ferry ports, cancellation of scheduled flights or financial failure of airlines.

Terms of Your Contract with us

You do not make this offer until you do so verbally or by clicking ‘Book Now’. You will have made us an offer to purchase the services once you have either done so verbally or clicked ‘Book Now’. We will have accepted this offer once we have both received the necessary payment and made your voucher / eVoucher available to you. Where the arrangement with the car hire company is for us to act as an agent, acceptance of your offer is by us as agent on behalf of the car hire company. We are responsible for losses you directly suffer as a result of us breaking this agreement if the losses are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by both you and us at the time our agreement is formed. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us; nor are we liable for, without limitations, loss of profits, loss of opportunity, loss of goodwill or consequential losses, damages or costs. We shall not be liable ourselves or vicariously through the car hire companies for either any failure to perform or any delay in performing any of our obligations under or pursuant to this booking, voucher / eVoucher, rental or terms & conditions, if and in so far as performance is delayed, hindered or prevented by force major, which expression shall mean any event beyond the reasonable control of the party in question. In the event that the force major persists for more than 14 consecutive days, we may terminate and withdraw this booking by giving 14 days’ notice to your original billing address and refunding all amounts paid prior to the force major event. We have the right to cancel a booking upon limited or immediate notice in certain circumstances, such as the insolvency of a car hire company. In all circumstances we will use our reasonable endeavors to arrange for the supply of an alternative car, but at periods of high demand it may not be possible. Where a customer has made a fully pre-paid booking and we notify the customer up to 48 hours before pick-up, the customer will receive a return of all monies already paid. In the unlikely circumstance we provide a fully pre-paid customer with notice of cancellation within 48 hours of pick-up, we will provide a full refund of all monies paid and cover other foreseeable losses incurred by the customer as a consequence of us breaking the agreement. Where a customer has made a deposit booking and we notify the customer up to 7 days before pick-up, the customer will receive a return of all monies already paid. Where we provide a deposit customer with notice of cancellation within 7 days of pick-up, we will provide a full refund of all monies paid and cover other foreseeable losses incurred by the customer as a consequence of us breaking the agreement.

Website Conditions of Use

It is prohibited for anyone to use any device or software program to directly or indirectly interface, or attempt to interface, with this website to retrieve content and/or any other data, including prices. It is also prohibited to interfere, or attempt to interfere, with the normal working of this website; any activity that we consider places undue load or stress on our systems will be terminated. We constantly monitor everyone accessing our website, and the activities of any automated systems or persons conducting an unreasonable amount of searches, with the aim of accessing information and/or prices, will be terminated and those systems/persons blocked from our websites. Your use of the website indicates your agreement to be bound by these Conditions of Use.

Data Protection

Your privacy is important to us. By using this site you accept the terms of our privacy terms.

Use of Cookies and Other Tracking Technologies

We may use cookies and other technologies to facilitate and track your use of services offered on this website and in connection with our email communications. For more information on this, please see our privacy terms.

Customer Reviews

Completed reviews may be uploaded onto our website for the sole purpose of informing customers of your opinion of the service and quality of the car hire company, and used partially or in their entirety by us on our platforms, social media platforms, newsletters, special promotions, mobile applications or other channels owned, hosted, used or controlled by us. By submitting a review, you are consenting to the above use of your review. We reserve the right to adjust, refuse or remove reviews at our sole discretion. Reviews express the personal opinions of our customers who filled out a survey after completion of their rental. These opinions do not necessarily represent the views of us. To the extent permitted, these terms and conditions are governed by English law under the non-exclusive jurisdiction of the courts of England. The General Information and Terms & Conditions stated are correct at the time of going to press.

Covered areas

Laflei SL operates in: France, Germany, Spain, Italy, Holland, Austria, Swiss.

Payment online security

Payment requests will be sent only on secure https pages and equipped with all necessary security certificates such as SSL or TLS provided directly by online payment service providers such as Stripe or Santander Bank.